bajliv Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how bajliv collects, uses, and protects your information.
1 Introduction and Scope
About This Policy
bajliv ("we", "our", "platform") operates a trusted online casino and sports betting platform for users in Bangladesh. This privacy policy explains what personal information we collect when you use the bajliv.cam website, how that information is used, who it is shared with, and what measures we take to keep your information secure.
This policy applies to the bajliv.cam website, the mobile browser version, and all of our digital services. By continuing to use our platform, you are considered to have given your consent to the terms of this privacy policy. This policy has been prepared in full so that every user in Bangladesh can understand it easily.
Key Definitions
The meaning of some important terms used in this policy is clarified below:
- Personal Information: Any information that can directly or indirectly identify you, such as your name, email address, phone number, or financial details.
- Processing: Any operation performed on personal information — collection, storage, use, transfer, or deletion.
- Third Party: Any person or organisation other than bajliv.
- Cookie: A small data file stored on your device that helps improve the user experience.
2 What Information We Collect
Registration and Account Information
When you open an account or log in to bajliv, we collect the following information:
- Full name (in Bengali or English)
- Email address
- Mobile number
- Date of birth (for age verification — minimum 21 years)
- Preferred language and communication preferences
- Security questions and password (in encrypted form)
Financial and Payment Information
To process deposits and withdrawals, we collect:
- bKash or Nagad account number
- Rocket or Upay account details
- Bank account details (for bank transfers)
- Transaction history and amounts
- Financial verification information required for fraud prevention
Note: The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000.
Usage and Activity Information
What is automatically collected while you use the platform:
- Game history and betting activity
- Session duration and frequency
- Preferred game categories and providers
- Bonus and promotion usage details
- VIP level and points earning history
Technical Information
Information about your device and connection:
- IP address and geographic location (country level)
- Browser and operating system type
- Device identity and characteristics
- Cookie and cache data
- Referral source and navigation path
3 How Your Information Is Used
Service Operation and Improvement
bajliv primarily uses the information you provide to give you a seamless and personalised gaming experience. This includes creating and managing your account, processing deposits and withdrawals, distributing bonuses and rewards, and providing benefits according to your VIP level (Bronze, Silver, or Gold). We analyse your preferences and usage patterns to continuously improve the platform's game selection, promotions, and interface.
Security and Fraud Prevention
bajliv monitors every transaction and account activity to detect and prevent unauthorised access, money laundering, identity theft, or other fraudulent activity. Your information is used where necessary to prevent one person from operating multiple accounts and to ensure age verification (21+).
Communication and Support
Using your email and contact information, we send you important account notifications, transaction confirmations, password resets, promotional offers (with your consent), and information related to 24/7 Bengali live chat support. You can opt out of promotional communications at any time.
Analytics and Reporting
We use anonymous and aggregated data to assess platform performance, measure game popularity, and monitor responsible gaming patterns. This type of analytical data does not identify any individual person.
4 Information Sharing and Third Parties
Who We Share Information With
bajliv does not sell, rent, or inappropriately transfer your personal information to any third party. However, information may be shared in the following limited circumstances:
- Payment Processors: The minimum information required to complete bKash, Nagad, Rocket, Upay, and bank transfer processes.
- Technology Service Providers: Contracted partners for hosting, cybersecurity, and analytics services — they may only process information in accordance with bajliv's instructions.
- Game Providers: Pragmatic Play, Evolution Gaming, Spribe, JILI, and other providers may receive limited session data to ensure fair play.
- Legal Obligations: In response to a court order or a lawful request from a law enforcement authority.
- Fraud Prevention: Anonymous risk signals shared with industry-standard anti-fraud networks.
What We Never Do
bajliv does not do any of the following:
- Does not sell personal information to advertisers or marketing agencies.
- Does not build profiles about you and transfer them to third parties.
- Does not provide payment processors with additional information beyond what is required by the agreement.
- Does not share your betting information with any insurance company or employer.
5 Cookies and Tracking Technologies
Use of Cookies
bajliv.cam uses various types of cookies that improve your browsing experience and help the platform run smoothly. The types of cookies we use:
- Essential Cookies: Essential for maintaining login sessions, security tokens, and the basic operation of the platform. These cannot be disabled.
- Functional Cookies: For remembering your language preferences, game settings, and personalised display.
- Analytics Cookies: For monitoring platform performance and usage patterns — the data collected is anonymous.
- Security Cookies: Help detect unusual activity and prevent fraud.
You can delete or limit non-essential cookies from your browser settings. However, this may affect some functionality of the platform.
6 Data Security Measures
Technical Security
bajliv uses industry-standard security technology to keep your information safe. Our security measures include 256-bit SSL (Secure Socket Layer) encryption, which secures all data exchanged between the website and your browser. Sensitive data stored in the database — particularly passwords and payment details — is protected by advanced encryption algorithms.
We conduct regular security audits and are committed to resolving any potential vulnerabilities quickly. Access to our systems is strictly controlled, and only authorised staff can access the information they need.
Data Retention Period
We retain your personal information only for as long as necessary. All information is retained while your account is active. Even after an account is closed, financial and identity-related information may be retained for a limited period due to legal obligations. Technical logs and analytics data are generally anonymised within 90 days.
7 Your Rights and Choices
Right to Access
You can request a copy of the personal information bajliv holds about you at any time. Email us at [email protected].
Right to Rectification
If the information on your account is incorrect or incomplete, you can request a correction. Many details can be updated directly from account settings.
Right to Erasure
When closing your account, you can request that your personal information be deleted, though some information may need to be retained for a limited period due to legal obligations.
Right to Object to Processing
You can object at any time to stop promotional messages and marketing communications. This does not affect essential service-related communications.
Right to Data Portability
You can request a structured, machine-readable copy of your account data.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be temporarily restricted.
How to Exercise Your Rights
To exercise any of the above rights, contact us through our 24/7 Bengali live chat or by email at [email protected]. We will verify your request and respond as quickly as possible.
8 Minors and Age Verification
21+ Age Requirement
bajliv strictly provides services only to individuals aged 21 or over. At the time of registration, and where necessary afterwards, we may collect information required for age verification. We do not knowingly collect personal information from any person under the age of 21.
If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.
9 Changes to This Policy
Updates and Revisions
bajliv may review and update this privacy policy from time to time. If any significant changes are made, we will publish a notice on the website and the "Last Updated" date at the top of the policy will change.
If you continue to use the platform after changes are published, you will be considered to have accepted the terms of the new policy. We therefore recommend that you visit this page regularly.
10 Contact on Privacy Matters
Have a question about privacy?
Chat with us in Bengali on our 24/7 live chat or email us at [email protected].
We are always committed to protecting your privacy.
For More Information
Contact us to learn more about this privacy policy or for any questions about your rights. Also read bajliv's terms and conditions and responsible gaming policy — together they form the complete framework for your use of the service.